Support

Quick answers to common questions. If yours isn't here, email us — we typically reply within a few hours.

Common questions

I didn't receive the delivery email

Check your spam / junk folder first — automated emails from new senders often land there. If still nothing after 10 minutes, email us with the address you used at checkout and we'll resend it manually.

My recipient can't connect

Three things to check, in order:

1. Did they paste the access code correctly? The Android app's first screen accepts just the code (no URL). iOS apps (Hiddify / Streisand) need the full link from the email.
2. Are they using a phone they already used a connection app on? If they have an older profile in Hiddify/Streisand, remove it first — old configs can clash.
3. Is the unlock code right? On Android, type 9 9 3 × on the calculator then =. (The × is the multiplication button.)

If they're still stuck, email us their access code (last 8 characters are enough — that's the public id, not the secret) and we'll investigate.

How long does the gift last?

30 days from purchase, with 100 GB of traffic. After either runs out, you'd buy another gift to extend.

How many devices can use one gift?

One at a time. If your recipient signs in on a second device, the first one is automatically disconnected (like Netflix). The token isn't device-locked — they can switch freely, just not run in parallel.

Can I get a refund?

Yes, within 24 hours of purchase if the access code was never used. Email us. After the recipient connects, refunds are case-by-case — usually if there's a genuine technical issue we can't resolve in 24 hours.

Is this legal where my recipient lives?

Encrypted internet connectivity is widely used worldwide. Legal regimes vary; please check what's appropriate for your recipient's situation. We provide a technical service and don't track who uses it or what they do with it.

Do you log my recipient's activity?

We log only what we need to run the service: connection timestamps, total bytes transferred. No URLs, no destinations, no DNS queries. Logs rotate after 7 days. We've never received a request for user data and never plan to comply with one.

What happens when 30 days are up?

The access stops working. Your recipient sees "subscription expired" in the app. You can buy another gift any time at ahalteke.uk — it'll be a fresh 30 days.